Virtual Visits

What is a Virtual Visit?

A virtual visit lets you see and talk to a doctor from your mobile device or computer. With a Virtual Visit, you can see and talk to a doctor via your mobile device or computer – 24/7, no appointment needed. The doctor can give you a diagnosis and prescription*, if needed. And with your UnitedHealthcare plan, your cost is $40 or less.

Get care in 20 minutes or less.

Use a Virtual Visit for these minor medical needs:

  • Bladder infection/Urinary tract infection
  • Bronchitis
  • Cold/flu
  • Fever
  • Pinkeye
  • Rash
  • Sinus problems
  • Sore throat
  • Stomachache

Prepare for your Virtual Visit.

Go to, and have these three items ready to register and complete your Virtual Visit:

  • Health plan ID card
  • Credit card
  • Pharmacy location

of ER visits could be treated with a Virtual Visit


is your potential savings when opting to use a Virtual Visit instead of an ER visit. $40 vs $1,700 – what would you rather spend?

*Prescription services may not be available in all states.

**Based on analysis of 2016 UnitedHealthcare ER claim volumes, where ER visits are low-acuity and could be treated in a Virtual Visit, PCP, or urgent/convenient care setting.

Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.

Insurance coverage provided by or through UnitedHealthcare Insurance Company and its affiliates. Administrative services provided by United HealthCare Services, Inc.

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